Rubbish Clearance West Kensington Terms and Conditions

These Terms and Conditions set out the basis on which we, Rubbish Clearance West Kensington, provide waste and rubbish collection, removal, and related services. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions the following expressions have the meanings set out below:

1.1 Client means any individual, business, landlord, tenant, organisation, or other party who requests or uses our rubbish clearance or waste collection services.

1.2 Services means any rubbish clearance, waste collection, bulky item removal, garden waste removal, commercial waste removal, or related work carried out by us.

1.3 Waste means any materials, items, goods, furniture, appliances, or refuse that the Client requests us to remove, collect, or dispose of as part of the Services, excluding any prohibited or hazardous items as described in these Terms and Conditions.

1.4 Booking means a confirmed request for Services made by the Client and accepted by us, whether by telephone, email, online form, or any other communication method.

1.5 Agreement means the contract between us and the Client, formed when a Booking is accepted and governed by these Terms and Conditions.

2. Scope of Services

2.1 We provide rubbish clearance and waste collection services for domestic and commercial premises. This may include removal of household waste, office waste, garden waste, bulky items, and general non-hazardous refuse.

2.2 We reserve the right to refuse to remove any item that we reasonably consider to be hazardous, illegal, excessively heavy, unsafe to move, or otherwise unsuitable for our Services.

2.3 Our Services are typically provided from ground floor or accessible areas. Additional charges may apply where items must be removed from upper floors, basements, or locations that are difficult to access, or where parking or loading restrictions affect our ability to carry out the work efficiently.

2.4 Time estimates for collection and completion are given in good faith but are not guaranteed. We will use reasonable efforts to attend at the agreed time, but we cannot accept liability for delays caused by traffic, weather, access issues, or other circumstances beyond our reasonable control.

3. Booking Process

3.1 Bookings can be made by telephone, email, or through our online enquiry process. The Client is responsible for providing accurate details, including the collection address, access information, type and approximate volume of waste, and any relevant restrictions such as parking or building rules.

3.2 We may provide an initial quotation based on information provided by the Client. All quotations are subject to change upon arrival if the actual volume, weight, or nature of the waste differs from the information supplied.

3.3 A Booking is deemed accepted and an Agreement formed when we confirm the date, time window, and estimated price with the Client. Confirmation may be given verbally, in writing, or electronically.

3.4 The Client must ensure that a responsible person is present at the premises at the agreed time to grant access, confirm the items to be removed, and authorise any variations to the Booking or charges.

4. Pricing and Quotations

4.1 Our prices are generally based on the volume and type of waste, the labour required to remove it, and any additional factors such as access difficulties or parking charges.

4.2 Any quotation given prior to collection is an estimate only and is not binding. The final price will be confirmed on site after inspection of the waste. The Client will have the opportunity to accept or decline the final quoted price before work commences.

4.3 Additional charges may apply for:

a) Excess waste or additional items not disclosed at the time of Booking.

b) Special handling of heavy or awkward items requiring extra labour or equipment.

c) Parking fees, congestion or emission zone charges, or fines incurred as a direct result of misleading or incomplete access information provided by the Client.

4.4 All prices are quoted in pounds sterling and, where applicable, inclusive of standard rate VAT, unless stated otherwise.

5. Payments

5.1 Payment is due in full upon completion of the Services, unless otherwise agreed in writing. We accept common UK payment methods as communicated at the time of Booking.

5.2 For commercial Clients or larger clearances, we may require a deposit or full prepayment before work commences. Any such requirement will be notified at the time of Booking.

5.3 If payment is not made when due, we reserve the right to charge interest on the overdue amount at the statutory rate and to recover any reasonable costs incurred in enforcing payment.

5.4 Ownership of any items removed as part of the Services transfers to us once payment has been received in full and the waste has been loaded onto our vehicle, subject to waste regulations.

6. Cancellations and Amendments

6.1 The Client may cancel or reschedule a Booking by giving us reasonable notice. We ask for at least 24 hours notice for standard bookings.

6.2 Where less than 24 hours notice is given, we reserve the right to apply a cancellation fee, which may be up to the full minimum call-out charge, to cover our costs and loss of opportunity.

6.3 If we arrive at the agreed time and are unable to gain access to the premises, or if the Client is not present and has not made prior arrangements, this may be treated as a late cancellation and a call-out charge may apply.

6.4 We reserve the right to cancel or postpone a Booking in the event of unsafe working conditions, severe weather, staff sickness, vehicle breakdown, or other circumstances beyond our reasonable control. In such cases, we will offer to rearrange the Booking at the earliest convenient time, but we will not be liable for any losses arising from such cancellation or postponement.

7. Client Responsibilities

7.1 The Client is responsible for ensuring that safe and reasonable access is available to the property and to the waste to be removed. This includes arranging any necessary permissions from the property owner, managing keys or entry codes, and informing us of any obstacles or restrictions.

7.2 The Client must separate any items that are not to be removed and clearly point out any items of particular value or sensitivity located near the waste to be cleared.

7.3 The Client must not knowingly request us to remove hazardous, prohibited, or illegal items. Such items include but are not limited to asbestos, clinical or medical waste, chemicals, solvents, oils, gas cylinders, explosives, pressurised containers, and any materials classified as hazardous under UK waste legislation.

7.4 If the Client fails to comply with these responsibilities and this results in delay, additional labour, or any form of damage or loss, the Client may be liable for extra charges and we shall not be responsible for any resulting issues.

8. Waste Handling and Regulations

8.1 We operate in accordance with applicable UK waste management legislation and hold or rely on appropriate licences or arrangements for the carriage and transfer of controlled waste.

8.2 All waste collected as part of our rubbish clearance and waste collection services will be transferred only to authorised disposal or recycling facilities. We endeavour, where reasonably practicable, to divert waste from landfill through reuse and recycling.

8.3 We may issue a waste transfer note or similar documentation where required by law or requested by commercial Clients. The Client must retain such documentation for their records, if applicable.

8.4 Once waste has been removed from the Client’s premises and loaded onto our vehicle, it becomes our responsibility and we will manage it in compliance with relevant regulations. The Client is responsible for the waste until it is collected by us.

9. Liability and Limitations

9.1 We will take reasonable care when carrying out the Services to avoid damage to property and belongings. However, minor scuffs or marks that may occur as a result of moving large items through narrow spaces are an inherent risk and we cannot accept liability for such minor cosmetic damage.

9.2 Our total liability for any loss or damage arising out of or in connection with the Services shall, to the fullest extent permitted by law, be limited to the lesser of the cost of repairing the damage or the total fee paid by the Client for the specific Booking in question.

9.3 We shall not be liable for any indirect or consequential loss, including loss of profit, loss of business, or loss of opportunity, arising from the provision or non-provision of the Services.

9.4 Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded under UK law.

9.5 The Client is responsible for ensuring that any items of special value are removed or clearly identified before the clearance begins. We do not accept responsibility for valuables or items mistakenly included in the waste unless we have expressly agreed in writing to handle or store such items.

10. Insurance

10.1 We maintain public liability insurance appropriate to the nature of our rubbish clearance and waste collection activities. Details of our insurance cover can be supplied upon reasonable request.

10.2 The Client is responsible for maintaining their own insurance cover for their property and belongings during the provision of the Services.

11. Complaints and Disputes

11.1 If the Client is dissatisfied with any aspect of the Services, they should notify us as soon as possible, and in any event within 48 hours of completion of the work, so that we have the opportunity to investigate and, where appropriate, rectify the issue.

11.2 We will use reasonable efforts to resolve complaints promptly and fairly. This may include a site visit, review of any photographs, or discussion with the team who carried out the Services.

11.3 If a dispute cannot be resolved amicably, either party may pursue their rights through the appropriate UK legal channels. Nothing in these Terms and Conditions affects any statutory rights the Client may have.

12. Data Protection and Privacy

12.1 We collect and process certain personal information about Clients in order to manage Bookings, deliver Services, and handle payments and enquiries. This may include names, contact details, service addresses, and limited payment-related information.

12.2 Personal data will be handled in accordance with applicable UK data protection laws. We will not sell or rent Client information to third parties. Information may be shared only with service providers or authorities where necessary to deliver the Services, process payments, or comply with legal obligations.

13. Changes to these Terms

13.1 We may update or amend these Terms and Conditions from time to time to reflect changes in law, regulation, or our business practices.

13.2 The version of the Terms and Conditions in force at the time of the Booking will apply to that Agreement. A copy of the current Terms and Conditions will be made available upon request.

14. Governing Law and Jurisdiction

14.1 These Terms and Conditions, and any Agreement between us and the Client, shall be governed by and construed in accordance with the laws of England and Wales.

14.2 The courts of England and Wales shall have exclusive jurisdiction over any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided, including any non-contractual disputes or claims.

15. General Provisions

15.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court or competent authority, that provision shall be removed or limited to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

15.2 No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall be construed as a waiver of that right or remedy, and no single or partial exercise of any such right or remedy shall prevent any further exercise of it.

15.3 The Agreement is between the Client and Rubbish Clearance West Kensington only. No other person shall have any rights to enforce any of its terms.

15.4 The Client may not transfer or assign their rights or obligations under the Agreement without our prior written consent. We may transfer or subcontract our rights and obligations where reasonably necessary to deliver the Services, provided that this does not reduce the level of service the Client receives.

By placing a Booking with Rubbish Clearance West Kensington, the Client confirms that they have read, understood, and agree to these Terms and Conditions governing our rubbish clearance and waste collection services.